Terms of service

Last updated: 5 October 2026

The fine print, in plain English. By buying from RoamThai you agree to these terms.

1. What you're buying

A digital travel eSIM data profile for use in Thailand — delivered as a QR code (plus manual installation details) by email. It is data-only: it does not include a Thai phone number, voice calls, or SMS, unless a plan explicitly says otherwise.

2. Compatibility is your responsibility

Before buying, check that your phone supports eSIM: dial *#06# — if an EID number appears and your phone is carrier-unlocked, you're compatible. See our installation guide for the full check.

If your device is incompatible or locked and the eSIM was never activated, our refund policy covers you within 14 days. We can't refund data that was already used.

3. Single-use QR codes

Each QR code installs the eSIM profile once, on one device. If you delete the eSIM from your phone, it generally can't be reinstalled from the same QR — contact us and we'll help where the carrier allows it. Don't share your QR code: whoever scans it first claims the plan.

4. Validity starts at first use

Your plan's validity period (7, 15, or 30 days) starts when the eSIM first connects to a network in Thailand — not at purchase, and not when you scan the QR on Wi-Fi at home. Unused QR codes expire; the expiry window is stated in your order confirmation — install before then.

5. Fair use on unlimited plans

"Unlimited" plans include a generous high-speed allowance; after a fair-use threshold (stated per plan) speeds may be reduced for the rest of the validity period. Tethering/hotspot is included but counts toward the same allowance. Reselling plans or using them for commercial bulk traffic is not allowed.

6. Coverage & speed

Plans run on DTAC, AIS, and TrueMove H networks with nationwide 4G/5G coverage. Actual speeds depend on location, congestion, and your device — we can't guarantee a specific speed, especially on islands or in remote areas.

7. Pricing & payment

Prices are shown in USD; your bank may apply its own exchange rate. Payment is processed securely by our payment provider — we never see or store your card number. We may correct obvious pricing errors before provisioning, with a full refund if you prefer not to proceed at the corrected price.

8. Refunds

Refunds follow our refund policy: full refund within 14 days if the eSIM was never activated; no refund after successful activation except proven technical failure on our side.

9. Acceptable use

Don't use the service for anything illegal, to spam or attack networks, or to resell access without our written permission. We may suspend profiles used abusively, with a pro-rata refund for the unused portion where the law requires it.

10. Liability

We provide the service with reasonable care, but our total liability for any order is limited to the amount you paid for that order. We're not liable for indirect losses (missed flights, lost business) or for issues caused by your device, the local networks, or force majeure.

11. Changes & contact

We may update these terms; the version at the time of your purchase applies to that order. Questions? Contact us — [email protected].