Refund policy

Last updated: 5 October 2026

Simple version: if your eSIM never activated, you get your money back. If it worked and you used it, we can't refund it — data can't be un-used.

Full refund — no questions asked

You get a full refund if all of these are true:

• You request it within 14 days of purchase, and
• The eSIM QR code was never successfully activated on any device.

Typical cases: your phone turned out to be incompatible or carrier-locked, you bought the wrong plan by mistake, or your trip was cancelled before you ever scanned the code.

Technical failure on our side

If the eSIM did activate but never worked because of a proven fault in our provisioning or the underlying profile (not your device, not your settings), contact us — we investigate within 48 hours and refund or replace the plan if the fault was ours.

Not refundable

• Plans that activated successfully and carried data, even if you used less than you expected.
• Requests made more than 14 days after purchase.
• Problems caused by an incompatible or carrier-locked device after the QR was scanned and activated — please run the 30-second compatibility check before buying.
• Change of mind after activation.

How to request a refund

1. Email [email protected] with your order number and a short description of what happened.
2. We check the activation status of your eSIM on our system (usually same day).
3. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Duplicate charges

Charged twice for one order? Tell us — duplicate payments are refunded in full, always, with no 14-day limit.